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GDPR Compliance

Last updated: June 19, 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we comply with these regulations and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you or to take steps before entering into a contract
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data under certain conditions, such as when you contest the accuracy of the data.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month of receiving it. In some cases, we may extend this period by two additional months if your request is complex or we receive numerous requests.

Data Processing Activities

We process personal data for the following purposes:

  • Responding to consultation requests and service inquiries
  • Scheduling and conducting property assessments
  • Providing quotes and processing service agreements
  • Delivering solar installation services and ongoing support
  • Communicating about our services and relevant updates
  • Improving our website and service offerings
  • Complying with legal and regulatory requirements

Data Recipients

We may share your personal data with:

  • Service providers who assist with website hosting, email communications, and business operations
  • Professional advisors including lawyers and accountants
  • Regulatory authorities when required by law
  • Third parties involved in the sale, transfer, or merger of our business

International Data Transfers

We primarily process data within the United Kingdom. If we transfer your data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.

Data Security Measures

We implement technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection principles
  • Incident response and breach notification procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. Retention periods vary depending on the type of data and purpose of processing.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

ICO contact information: [email protected] or visit www.ico.org.uk

Updates to This Policy

We may update this GDPR compliance statement to reflect changes in our data processing activities or legal requirements. We will notify you of significant changes through our website or by email.

Contact Our Data Protection Officer

For questions about this GDPR statement or our data protection practices, please contact us at [email protected] or write to us at 47 Queensway Boulevard, Bristol BS1 4QE, United Kingdom.

solar-lane

Professional solar panel installation services across the United Kingdom.

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